Cluster Reservations Agent

Job Description

The Cluster Reservations Agent manages guest reservations across Sheraton Grand Sydney Hyde Park and associated hotels, handling telephone, email and online enquiries, modifying bookings, explaining room types, rates and policies, and supporting occupancy and revenue targets. Candidates should have hotel reservations or front-office experience, strong customer-service and communication skills, accurate computer and administrative abilities, and confidence using property-management or reservation systems. Knowledge of hotel operations, pricing and distribution channels is advantageous. The role requires professional English, attention to detail, teamwork, flexibility with shifts, and the ability to remain calm while managing multiple requests. A positive, sales-minded approach and commitment to Marriott service standards are expected.

Company Info

Sheraton Grand Sydney Hyde Park is a large premium hotel located beside Hyde Park in central Sydney, close to the city’s business district, shopping areas, cultural attractions and transport links. It is part of Sheraton Hotels & Resorts, a global Marriott International brand known for full-service hotels designed to connect guests with local communities while providing comfortable accommodation, dining, meetings and events. The property serves corporate travellers, leisure guests, groups and conference clients, with guest rooms, restaurants, bars, wellness facilities and event spaces. As a Marriott-managed workplace, employees generally benefit from structured training, international career opportunities, employee travel rates and established service standards. The reservations team supports the hotel’s commercial performance by converting enquiries into bookings, coordinating inventory and rates, and delivering a consistent experience across guest contact channels.

Destination Guide

Australia offers strong opportunities in hospitality, tourism, reservations, food and beverage, housekeeping and hotel management, particularly in Sydney, Melbourne, Brisbane, Perth and resort destinations. Workplaces are generally multicultural, professional and focused on customer service, workplace safety and inclusion. Sydney provides an active urban lifestyle with beaches, national parks, restaurants, public transport and a high cost of living; shared accommodation can help reduce expenses. Most overseas workers need a visa with work rights, such as a Working Holiday visa, employer-sponsored visa or another eligible skilled pathway. Requirements vary by nationality, occupation, age and qualifications, so applicants should check the Australian Department of Home Affairs before accepting an offer. Relocating usually involves arranging accommodation, tax and bank accounts, health insurance where required, and an Australian tax file number. Public transport makes central Sydney practical, though rent is expensive.