The Guest Services Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, responds to requests, and coordinates with housekeeping and other departments. Candidates should have hospitality or customer-service experience, good communication skills, a professional appearance, basic computer knowledge, and confidence using hotel systems. English is generally expected, while Bahasa Indonesia is highly valuable. The role requires flexibility for shifts, weekends, and public holidays, along with a friendly, solutions-focused attitude. The successful candidate is expected to deliver personalized service, maintain accurate records, protect guest privacy, and represent Aloft’s energetic and modern brand standards.
Aloft by Marriott Jakarta Wahid Hasyim is a contemporary lifestyle hotel in central Jakarta, operated under Marriott International’s Aloft brand. The hotel focuses on modern design, social spaces, technology-friendly service, and a relaxed atmosphere suited to business and leisure travelers. Its location provides convenient access to offices, shopping areas, restaurants, public transport, and Jakarta’s major attractions. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and strong opportunities for training, internal mobility, and international career development. Aloft properties typically encourage individuality, teamwork, creative guest interaction, and an informal but professional service style. Employees may receive benefits such as meals, uniforms, training, medical coverage, and service-charge participation, depending on the employment contract and local policy.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and the many eastern islands. Jakarta, on Java, has the widest range of urban hotel, restaurant, events, and corporate-service jobs, while Bali and Lombok are stronger for resorts, tourism, wellness, and guest activities. Life can be affordable compared with many international cities, although Jakarta is busy, traffic-heavy, and fast-paced. Indonesia’s culture values warmth, respect, community, modesty, and polite communication; learning Bahasa Indonesia helps greatly. Employees usually need an employer-sponsored work visa and the correct limited-stay work permit before starting employment. Tourist visas do not authorize work. Employers commonly assist with sponsorship, documentation, and relocation, but applicants should confirm salary, accommodation, taxes, insurance, and permit costs in writing. Jakarta is generally connected by air to Indonesia’s islands, making travel convenient during time off.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...