The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles guest concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, and a friendly, confident manner. Previous hotel or guest-service experience is preferred, while knowledge of hotel systems, English, and additional languages is advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays. Candidates are expected to remain calm under pressure, work effectively with different departments, follow Marriott service standards, and maintain accurate records while protecting guest privacy.
Sheraton Mall of the Emirates Hotel Dubai is part of Sheraton Hotels & Resorts, a global hospitality brand within Marriott International. Located near the Mall of the Emirates and Dubai Metro, the hotel serves leisure and business travelers with guest rooms, restaurants, meeting facilities, wellness services, and convenient access to Dubai attractions. Sheraton properties focus on welcoming service, comfortable social spaces, and reliable experiences for guests from around the world. Marriott International operates thousands of hotels across numerous countries and offers structured training, internal career mobility, and international hospitality standards. Employees are generally expected to demonstrate teamwork, cultural awareness, professionalism, and a strong commitment to guest satisfaction.
The United Arab Emirates is a major destination for hospitality, tourism, aviation, retail, and business, with frequent opportunities in Dubai and Abu Dhabi hotels. Its culture blends Emirati traditions with a large international community; modest dress, respect for Islam, and awareness of local customs are important. Dubai offers a modern lifestyle, excellent transport, beaches, shopping, dining, and entertainment, though rent and summer temperatures can be high. Most overseas employees require employer-sponsored residence and work visas. The employer normally arranges medical testing, Emirates ID processing, and work authorization; employees should not work on a tourist visa. Confirm the written offer, accommodation, transport, insurance, leave, gratuity, and recruitment-fee policy before relocating. UAE employment contracts and visa rules should be checked through official government channels.
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