The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services across the front office and other departments. Requirements typically include a diploma or degree in hospitality, previous experience in hotel operations or front-office supervision, strong English and Indonesian communication skills, and confidence using hotel-management systems. The successful candidate should be customer-focused, calm under pressure, well organized, and capable of resolving complaints and making operational decisions. Expectations include coordinating departments, monitoring service standards, supporting guest check-in and check-out, handling emergencies, preparing shift reports, and acting as the manager on duty when senior leaders are unavailable. Flexibility for rotating shifts, weekends, and public holidays is essential.
Four Points by Sheraton Makassar is a Marriott International hotel in Makassar, South Sulawesi, serving business travelers, leisure guests, and visitors exploring the region. The property operates under the Four Points brand, which is known for approachable service, comfortable accommodations, social dining spaces, local experiences, and practical amenities. As part of Marriott’s global portfolio, the hotel follows established standards for guest service, safety, training, and operational quality while providing opportunities to work with an international hospitality organization. Makassar is an important commercial gateway to eastern Indonesia, and the hotel commonly serves corporate groups, meetings, events, and leisure travelers. Employees can expect a fast-paced environment requiring teamwork across front office, food and beverage, housekeeping, engineering, and sales departments.
Indonesia offers hospitality, tourism, food and beverage, aviation, retail, and business opportunities across destinations such as Java, Bali, Sumatra, Sulawesi, Lombok, and Kalimantan. Makassar, on Sulawesi, is a major commercial city and gateway to eastern Indonesia, with a warm climate, seafood culture, lively markets, and generally lower living costs than Bali or Jakarta. Indonesian culture values hospitality, respect for elders, community, and religious diversity; modest dress and polite communication are appreciated. Lifestyle choices range from busy urban living to beaches, diving, hiking, and island travel. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa, arranged before starting employment; visa-on-arrival status does not authorize work. Relocation planning should include accommodation, health insurance, tax registration, local transport, and learning basic Indonesian. Housing and transport allowances may be negotiable with the employer.
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