Guest Experience Expert

Job Description

The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, explains hotel facilities, handles concerns, and helps create a smooth, personalized stay. Candidates should have strong communication and interpersonal skills, a service-minded attitude, professional appearance, and the ability to remain calm under pressure. Previous experience in front office, guest relations, or hospitality is preferred. English proficiency is generally expected, while Thai language skills and knowledge of additional languages are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with confidence using hotel systems and coordinating with other departments.

Company Info

Chiang Mai Marriott Hotel is part of Marriott International, one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. The Marriott brand is known for full-service accommodation, professional guest service, comfortable rooms, restaurants, meeting facilities, and loyalty benefits through Marriott Bonvoy. Located in Chiang Mai, the hotel serves leisure travelers, business visitors, groups, and guests exploring northern Thailand. Employees typically work in a structured international environment with opportunities for training, cross-department experience, and career progression within Marriott's global network. The company emphasizes hospitality, inclusion, integrity, teamwork, and creating memorable guest experiences. Benefits and employment conditions vary according to the local contract and the specific property.

Destination Guide

Thailand offers hospitality opportunities in Bangkok, Chiang Mai, Phuket, Koh Samui, Krabi, Pattaya, and other resort destinations. Common roles include front office, food and beverage, housekeeping, spa, culinary, sales, and guest relations. Chiang Mai provides a relaxed lifestyle, lower living costs than Bangkok, rich Lanna culture, temples, markets, cafés, and easy access to mountains. Island and beach locations offer a more seasonal resort lifestyle, outdoor activities, and higher tourism demand. Respect for elders, modest dress at temples, polite communication, and attention to service are important cultural values. Foreign workers generally need an employer-sponsored Non-Immigrant B visa and work permit before legally working; requirements vary by nationality and position. Employers may assist with documentation. Bring certified qualifications, a valid passport, and proof of experience, and confirm salary, accommodation, service charge, medical coverage, and contract terms before relocating.