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Duty Manager

Australia The Westin Melbourne AUD 75,000–AUD 90,000 per year, plus superannuation and possible penalties or benefits*
Job Description

The Duty Manager supports the daily operation of The Westin Melbourne, ensuring smooth guest services across reception, arrivals, departures and hotel facilities. Requirements typically include previous experience in hotel front office or supervisory operations, strong communication skills, sound knowledge of property-management systems, and the ability to work rotating shifts, weekends and public holidays. The successful candidate is expected to lead by example, resolve guest concerns professionally, coordinate with housekeeping, food and beverage, engineering and security teams, and maintain Marriott and Westin service standards. A calm approach, strong organisation, attention to detail and the legal right to work in Australia are generally required.

Company Info

The Westin Melbourne is a premium hotel in the Marriott International portfolio, positioned in the heart of Melbourne near cultural attractions, shopping, dining and business districts. Westin Hotels & Resorts focuses on wellbeing-led hospitality, offering guests experiences designed around sleep, nutrition, movement and renewal. The property serves leisure travellers, corporate guests, groups and events, with accommodation, dining and conference facilities. Marriott International is one of the world's largest hotel companies, operating and franchising thousands of properties across numerous brands and countries. Employees generally work in a structured international hospitality environment with opportunities for training, internal mobility and career development. The Westin brand places particular emphasis on thoughtful service, professional presentation, guest recovery and creating a calm, comfortable stay.

Destination Guide

Australia offers varied hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, Adelaide, Cairns and regional resort areas. Workplace culture is generally friendly, practical and team-oriented, with strong emphasis on safety, punctuality, equality and customer service. Melbourne provides excellent dining, arts, sport and public transport, although housing and living costs can be high. Australia has beaches, national parks, diverse climates and an active outdoor lifestyle. International workers usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or another work-authorised pathway; eligibility depends on nationality, age, occupation and qualifications. Candidates should confirm requirements through the Australian Department of Home Affairs. Relocating requires budgeting for accommodation, transport, health cover, tax registration and possible police or employment checks. Hospitality experience and flexible availability can improve job prospects.