The Supervisor-Front Office supports the Front Office Manager by coordinating daily reception operations, supervising team members, assisting with guest check-in and check-out, handling requests and complaints, and maintaining accurate hotel records. Candidates should have previous experience in hotel reception or guest services, strong communication and problem-solving skills, professional presentation, and confidence using property-management systems. Availability for rotating shifts, including weekends and public holidays, is generally expected. The successful candidate should lead by example, deliver warm and efficient service, support colleagues, follow Marriott and Westin standards, and remain calm while managing busy periods or sensitive guest concerns.
The Westin Melbourne is part of Marriott International, one of the world's largest hotel companies, with a global portfolio of well-known brands. Westin Hotels & Resorts focuses on wellbeing, offering guests experiences designed around sleep, movement, nutrition and renewal. Located in central Melbourne, the hotel serves leisure travellers, business guests and event visitors, with accommodation, dining, meetings and guest services. Marriott promotes service excellence, professional development, inclusion and career mobility across its properties. Working at The Westin Melbourne typically involves collaborating with colleagues from diverse backgrounds while delivering the brand's signature attentive and wellness-oriented hospitality. The hotel is positioned near Melbourne's major shopping, dining, arts and business areas, making it a prominent city hospitality workplace.
Australia offers hotel, tourism and hospitality opportunities in cities, coastal resorts, regional destinations and remote areas. Melbourne has a diverse, multicultural culture, excellent dining, sporting events, arts and public transport. The lifestyle is generally relaxed but can be expensive, especially rent and housing in central areas. Employees should budget for accommodation, transport, healthcare and tax, while enjoying beaches, parks and weekend travel. International applicants normally need a visa with work rights, such as a Working Holiday visa, employer-sponsored visa or another eligible temporary or permanent pathway. Requirements depend on nationality, age, qualifications and occupation; check the Australian Department of Home Affairs before travelling. Relocating to Melbourne is easier with an employment contract, suitable visa, tax file number, bank account and confirmed accommodation. Hospitality roles may require flexible shift work, responsible-service certificates for alcohol-related duties, and strong English communication.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...