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Front Office Supervisor

Indonesia Four Points by Sheraton Bali Kuta IDR 6,000,000–10,000,000 per month, potentially including service charge and benefits*
Job Description

The Front Office Supervisor oversees daily reception operations, supports guest check-in and check-out, handles requests and complaints, coordinates with housekeeping and other departments, and helps maintain accurate billing and guest records. Candidates typically need hospitality experience, preferably in a front office or supervisory role, strong English and communication skills, and familiarity with hotel property-management systems. Knowledge of Indonesian and additional languages is advantageous. The role expects a professional appearance, calm problem-solving, leadership ability, attention to detail, flexible availability for shifts, and a strong commitment to Marriott service standards and guest satisfaction.

Company Info

Four Points by Sheraton Bali, Kuta is a contemporary Marriott International hotel located near Kuta Beach, Bali’s shops, restaurants, nightlife, and airport. The property combines practical accommodation with the relaxed, social atmosphere associated with the Four Points brand. Its operations typically include guest rooms, food and beverage outlets, meetings or events, recreation facilities, and guest services. As part of Marriott International, the hotel follows global standards for hospitality, training, employee conduct, and guest care while serving both international and domestic travelers. Employees may benefit from structured development opportunities, staff meals, uniforms, service-charge arrangements, and Marriott-related travel or employee programs, subject to local policy and employment terms. The Front Office Supervisor contributes directly to smooth arrivals, departures, guest communication, and the overall hotel experience.

Destination Guide

Bali is Indonesia’s best-known tourism island and offers employment in hotels, restaurants, spas, travel companies, events, retail, and digital services. Kuta, Legian, Seminyak, and Nusa Dua are busy hospitality areas, while Ubud and northern or eastern Bali provide a quieter lifestyle. Balinese culture is strongly shaped by Hindu traditions, temple ceremonies, offerings, music, dance, and community life; respectful dress and behavior are important. Living costs vary, with southern Bali generally more expensive, especially for housing. Scooters are common, although traffic can be heavy and a valid license and helmet are essential. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa; working on a tourist or ordinary visitor visa is not permitted. Confirm current requirements with the Indonesian immigration authorities and your employer before relocating. Healthcare, banking, and international amenities are widely available in major tourist districts.