The Guest Experience Expert welcomes guests, supports check-in and check-out, handles requests, provides local information, resolves concerns, and helps create a smooth, personalized stay. Requirements typically include a diploma or equivalent hospitality experience, strong English and Indonesian communication skills, professional grooming, basic computer knowledge, and flexibility to work shifts, weekends, and holidays. The ideal candidate is warm, attentive, confident, service-oriented, and able to remain calm while managing multiple guest needs. Previous experience in hotel front office, guest relations, or customer service is advantageous. Candidates should be comfortable working as part of a multicultural team and committed to Marriott’s service standards.
JW Marriott Hotel Surabaya is a luxury city hotel operated under JW Marriott, part of Marriott International, one of the world’s largest hospitality companies. Located in central Surabaya, the hotel serves business travelers, leisure guests, groups, and events with upscale rooms, restaurants, meeting facilities, wellness services, and personalized guest experiences. JW Marriott properties are known for refined service, premium amenities, and attention to detail. Employees typically work in a structured international environment with training, service standards, and opportunities for career development across Marriott’s global hotel network. The company generally values integrity, teamwork, inclusion, professionalism, and thoughtful hospitality. Specific benefits and employment conditions depend on the local contract and hotel policy.
Indonesia offers hospitality, tourism, aviation, retail, education, technology, and marine-related opportunities. Surabaya, on Java, is a major commercial center with a lower cost of living than Jakarta and good access to Bali and eastern Indonesia. Local culture emphasizes respect, family, community, and religious diversity; modest clothing and polite communication are appreciated. Lifestyle ranges from busy urban living and shopping to nearby beaches, mountains, and culinary destinations. Foreign nationals usually need an employer-sponsored work visa and work permit, commonly arranged before employment begins; working on a tourist visa is not permitted. Relocating employees should confirm salary, accommodation, insurance, tax, permit sponsorship, and contract terms. Learning basic Bahasa Indonesia, arranging suitable housing, and understanding local customs will make integration easier.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...