The Reservations Agent handles guest room bookings, amendments, cancellations and inquiries through telephone, email and reservation systems. Candidates should have strong communication and customer-service skills, attention to detail, basic computer knowledge and the ability to work confidently with hotel booking systems. Previous reservations, front-office or hospitality experience is preferred, while knowledge of Marriott standards and Opera or similar systems is beneficial. The role expects a professional, helpful and commercially aware approach, accurate rate and availability management, prompt responses, and flexibility to work shifts, weekends and public holidays. Fluency in English is generally required; additional languages are an advantage.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium and select-service brands. Marriott Hotel Al Forsan is located in Abu Dhabi and forms part of the Al Forsan International Sports Resort, a destination known for activities such as equestrian sports, shooting, motorsports and watersports. The hotel serves business travellers, leisure guests, event participants and families, offering accommodation, restaurants, meeting facilities and resort amenities. Marriott places strong emphasis on guest satisfaction, consistent service standards, employee development and teamwork. Employees may also benefit from international career opportunities, training and Marriott’s global associate programmes, depending on the position and local employment terms.
The United Arab Emirates is not an island, but it is a popular Gulf destination with strong opportunities in hotels, restaurants, tourism, aviation, retail, construction, finance and technology. Abu Dhabi offers a polished, multicultural lifestyle, modern infrastructure, beaches, shopping malls, desert excursions and major sporting and cultural attractions. English is widely used at work, while Arabic is the official language. Life can be comfortable but relatively expensive, particularly for housing, and summers are extremely hot. Employers commonly sponsor work visas, arrange medical testing and issue residency permits after hiring; employees should not work on a tourist visa. Relocation packages may include accommodation, transport, meals, health insurance and annual flights, but these benefits vary. Candidates should verify the written contract, salary, working hours, probation period and visa arrangements before travelling. Respect for local laws, modest public behaviour and Islamic customs is important.
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