F&B Service Expert (Banquet)

Job Description

The F&B Service Expert (Banquet) supports banquet and event operations at The Westin Kuala Lumpur. Requirements typically include customer-service experience in a hotel, restaurant, or events environment, good communication skills, professional presentation, and the ability to work flexible shifts, weekends, and public holidays. The successful candidate is expected to prepare function rooms, set tables and equipment, serve food and beverages efficiently, respond courteously to guest requests, maintain hygiene and service standards, and coordinate closely with kitchen and event teams. Physical stamina, attention to detail, teamwork, and a guest-focused attitude are important. Previous banquet experience is advantageous, while hospitality training and knowledge of food-safety practices may be preferred.

Company Info

The Westin Kuala Lumpur is a premium Marriott International hotel located on Jalan Bukit Bintang, in the heart of Kuala Lumpur's shopping, dining, and entertainment district. Westin is Marriott's wellness-focused brand, known for its emphasis on restorative stays, thoughtful service, nutritious dining, fitness facilities, and the signature Heavenly Bed. The hotel serves business and leisure travellers and includes guest rooms, restaurants, meeting spaces, banquet facilities, and event services. Employees work within Marriott's international hospitality network and are generally expected to uphold professional grooming, brand standards, responsible service, and attentive guest care. The property offers opportunities across food and beverage, rooms, culinary, events, engineering, sales, and administration. Compensation and benefits vary by position and local employment terms, but may include service charge, staff meals, uniforms, training, and career-development opportunities.

Destination Guide

Malaysia is not one island but a diverse country with opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Hospitality jobs are concentrated in city hotels, beach resorts, restaurants, events, and tourism businesses. Malaysian culture blends Malay, Chinese, Indian, and Indigenous traditions, with excellent food, festivals, and generally welcoming communities. Kuala Lumpur offers modern transport, shopping, nightlife, and a relatively affordable lifestyle, although central housing can be costly. Island and resort living is slower and more seasonal, with fewer services and transport options. Foreign workers normally need an employer-sponsored employment pass or relevant work permit before starting work; requirements depend on nationality, role, salary, and sector. Secure a written offer, confirm sponsorship, check passport validity, arrange accommodation and insurance, and budget for deposits and relocation costs. English is widely used in hotels, while Malay is useful for daily life.