The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to enquiries, supports reservations and billing, and helps resolve service concerns. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to remain calm and helpful in a busy hotel environment. Previous hotel or front-office experience is beneficial, while familiarity with Marriott standards and property-management systems is an advantage. The role requires flexibility to work shifts, weekends and public holidays, along with good teamwork, attention to detail and a genuine interest in creating memorable guest experiences.
Courtyard by Marriott Subang is a contemporary business and leisure hotel in Subang Jaya, Malaysia, operating under the Courtyard brand of Marriott International. The hotel serves business travellers, families, event guests and visitors exploring the Klang Valley, with guest rooms, dining facilities, meeting spaces and standard hospitality services. Marriott International is one of the world's largest hotel companies, managing and franchising a broad portfolio of international brands. Courtyard hotels generally focus on practical comfort, efficient service and welcoming spaces for both short and extended stays. Employees can typically expect structured operating procedures, service training and opportunities to build experience within a global hospitality network. The Subang location offers access to shopping, offices, restaurants and transport links around Selangor and Kuala Lumpur.
Malaysia offers hospitality, tourism, retail, food service and customer-relations opportunities, especially in Kuala Lumpur, Selangor, Penang, Langkawi, Sabah and Sarawak. Its island destinations combine beaches, marine activities and relaxed lifestyles, while major cities provide better transport, healthcare and career progression. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although learning basic Malay is helpful. Living costs vary, with Kuala Lumpur and island resorts generally more expensive than smaller towns. Foreign workers normally need an employer-sponsored employment pass or appropriate work permit before starting work; requirements depend on nationality, salary and job level. Secure a written offer, confirm accommodation and transport, budget for deposits, and check immigration rules before relocating. Malaysia has a tropical climate, so expect heat, humidity and seasonal rain.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...