F&B Service Supervisor

Job Description

The F&B Service Supervisor oversees daily restaurant, bar, banquet, or room-service operations, ensuring attentive guest service and smooth team performance. Candidates typically need hospitality experience, supervisory skills, good English communication, and a strong understanding of food and beverage service standards. Knowledge of Malaysian service practices, point-of-sale systems, hygiene requirements, and basic stock control is advantageous. The role expects the candidate to lead and train team members, coordinate service areas, handle guest requests and complaints professionally, monitor cleanliness and presentation, support scheduling, and maintain Marriott quality standards. Flexibility to work shifts, weekends, and public holidays is essential. A positive attitude, teamwork, reliability, and the ability to remain calm during busy service periods are also expected.

Company Info

Petaling Jaya Marriott Hotel is part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts globally. Located in Petaling Jaya, Selangor, the hotel serves business travellers, leisure guests, meetings, conferences, weddings, and other events. Its operations include guest rooms, restaurants, banqueting, wellness facilities, and professional event services. Marriott is known for structured service standards, employee training, career development opportunities, and a strong focus on guest satisfaction. Team members are generally expected to demonstrate professionalism, cultural awareness, teamwork, and consistent attention to detail. Working at the property can provide practical experience in an international hotel environment, with opportunities to develop skills in food and beverage operations, leadership, guest relations, and broader hospitality management.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Petaling Jaya, Penang, Langkawi, Sabah, and Sarawak, including hotels, resorts, restaurants, spas, and tourism businesses. The country is culturally diverse, with Malay, Chinese, Indian, Indigenous, and international influences reflected in food, festivals, language, and daily life. Urban areas provide modern transport, shopping, healthcare, and entertainment, while island destinations offer beaches, diving, and a slower lifestyle. Living costs are generally moderate, though central Kuala Lumpur and popular resort areas can be more expensive. Foreign workers normally need an employer-sponsored employment pass or relevant work permit before starting work; requirements depend on nationality, position, and salary. Employers commonly assist with documentation, but candidates should confirm current rules with Malaysian immigration authorities. Relocating staff should budget for housing deposits, transport, insurance, and initial living expenses.