The Reservation Agent manages guest reservations, amendments, cancellations and room availability while providing accurate information about hotel facilities, rates and policies. The role typically requires customer service experience, hospitality or tourism knowledge, good spoken and written English, basic computer skills and the ability to use reservation or property-management systems. Knowledge of Malay and other languages is an advantage. Candidates are expected to communicate professionally, respond promptly to enquiries, maintain accurate records, support occupancy and revenue goals, and coordinate effectively with Front Office, Sales and Housekeeping teams. Flexibility to work shifts, weekends and public holidays is normally required. A friendly, organised and detail-oriented approach is essential.
Courtyard by Marriott Subang is a contemporary business and lifestyle hotel in Subang Jaya, Selangor, serving corporate travellers, families and guests visiting the Klang Valley. It operates under Courtyard by Marriott, a global Marriott International brand known for practical, comfortable accommodation, modern work areas, food and beverage outlets, meeting facilities and service designed for both business and leisure stays. The property benefits from its location near industrial, commercial and transport hubs, making reservations and guest-service roles important to the hotel’s daily operations. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Employees generally work within established service standards, training programmes and opportunities for internal career development.
Malaysia offers hospitality opportunities in Kuala Lumpur, Selangor, Penang, Langkawi, Kota Kinabalu, Melaka and Johor, with demand for reservations, front office, food and beverage, housekeeping and management staff. Although Malaysia is not one island, it includes popular island destinations such as Langkawi, Penang, Tioman, Perhentian and Redang. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hotels. Lifestyle costs are moderate, though Kuala Lumpur and resort islands can be more expensive. Public transport is strong in major cities, while island living is quieter and seasonal. Foreign employees generally need a Malaysian employer to sponsor an Employment Pass before starting work; eligibility depends on salary, qualifications and approval by immigration authorities. Candidates should verify current visa rules, accommodation costs and local employment conditions before relocating.
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