The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates typically need hotel or hospitality experience, preferably in front office or guest relations, strong communication and leadership skills, and familiarity with hotel property-management systems. Fluency in English is generally expected; Arabic or other languages may be advantageous. The role requires flexibility for rotating shifts, weekends, and public holidays. The successful candidate should be professional, guest-focused, calm under pressure, commercially aware, and capable of making sound decisions independently while maintaining Marriott and Sheraton service standards.
Sheraton Mall of the Emirates Hotel Dubai is a full-service upscale hotel connected to Mall of the Emirates in Dubai, United Arab Emirates. It operates under the Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, families, leisure visitors, and groups, offering guestrooms, restaurants, meeting facilities, wellness amenities, and convenient access to shopping and Dubai attractions. Marriott is known for structured career development, international mobility, brand standards, and extensive employee training. Employees are generally expected to deliver consistent guest service, work effectively across cultures, and follow professional operating, safety, and ethical standards. Benefits and employment terms vary according to the position, nationality, and UAE labor regulations.
The UAE is a fast-growing destination for hospitality, tourism, aviation, retail, finance, technology, and construction jobs, with especially strong opportunities in Dubai and Abu Dhabi. Its culture combines Islamic traditions, Emirati heritage, and a highly international population. Respectful dress and behavior are important, particularly during Ramadan and in public places. Lifestyle options range from beaches, desert excursions, shopping, and dining to major cultural and sporting events. The climate is hot for much of the year, with milder winters. Most foreign employees require employer-sponsored residence and work visas; employers commonly arrange medical checks, Emirates ID processing, and permits after hiring. Review the contract carefully for accommodation, transport, insurance, leave, and airfare provisions. Relocating employees should budget for deposits, transport, and initial living costs, and verify that qualifications are accepted locally.
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