The Guest Experience Expert welcomes guests, manages arrivals and departures, answers questions, handles requests, resolves concerns, and helps create a smooth, personalised hotel stay. Candidates should have customer-service or hotel experience, strong communication skills, a professional appearance, and confidence using front-office systems. English is generally required; Arabic or additional languages are advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays, along with a calm, positive attitude, attention to detail, and the ability to work effectively in a multicultural team. The successful candidate is expected to anticipate guest needs, protect guest privacy, follow Marriott and hotel procedures, and consistently deliver Sheraton’s service standards.
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Sheraton is a globally recognised full-service brand designed around comfortable stays, social spaces, business facilities, and dependable guest service. The Dubai property is connected to Mall of the Emirates and serves leisure travellers, families, business guests, and visitors attending events in the city. Marriott hotels commonly provide structured training, internal mobility, international career opportunities, staff meals, uniforms, medical coverage, and employee travel discounts, although benefits vary by contract and local policy. The company places strong emphasis on hospitality, inclusion, guest satisfaction, professional standards, and teamwork.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the widest range of hospitality, retail, aviation, tourism, finance, and technology jobs. The culture combines Emirati traditions, Islamic values, and a highly international workforce. Dubai offers modern infrastructure, beaches, shopping, restaurants, nightlife, and desert activities, while living costs, especially rent, can be high. Most overseas employees need employer-sponsored residence and work visas; the employer normally arranges medical testing, Emirates ID processing, and labour documentation. Do not work on a tourist visa. Relocation packages vary, so confirm accommodation, transport, insurance, meals, flights, probation terms, and gratuity in writing. Respect local laws, modest dress in appropriate settings, religious practices, and public conduct. English is widely used, while Arabic is beneficial.
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