The At Your Service Agent/Runner supports the resort’s room service and guest-request operation by delivering food, beverages, amenities and other items promptly and professionally. The role requires strong customer-service skills, clear communication, attention to detail and the ability to work efficiently in a busy luxury hotel. Previous experience in hotels, restaurants or guest services is helpful, while a positive attitude and willingness to learn are essential. Candidates should be comfortable standing and walking for extended periods, handling trays or supplies, following hygiene and safety standards, and working flexible shifts including evenings, weekends and public holidays. The successful candidate is expected to be reliable, well-presented, courteous and committed to creating a smooth, memorable guest experience.
JW Marriott Gold Coast Resort & Spa is a luxury beachfront resort operated by Marriott International, one of the world’s largest hospitality companies. Located in Surfers Paradise, the resort is known for high-quality accommodation, restaurants, leisure facilities, wellness services and attentive guest experiences. JW Marriott properties focus on refined service, personalised care and thoughtful local experiences. Employees work in an international environment with opportunities to develop hospitality skills and progress within Marriott’s global network. The Gold Coast resort serves leisure travellers, families, events and business guests, creating a varied and energetic workplace. Team members are generally expected to demonstrate professionalism, warmth, teamwork and attention to detail while representing the JW Marriott brand. Marriott may also provide employee travel benefits, training and internal career opportunities, subject to eligibility and employment conditions.
Australia offers strong opportunities in hotels, resorts, restaurants, tourism, housekeeping, events and guest services, particularly in Queensland, Sydney, Melbourne, Perth and regional holiday destinations. Workplace culture is generally friendly, practical and team-oriented, with emphasis on punctuality, safety, fairness and professional customer service. The Gold Coast provides a relaxed coastal lifestyle, beaches, warm weather, outdoor activities and a large tourism industry, although rent and transport costs can be high. International applicants need the correct visa and work rights; common options include Working Holiday visas, employer-sponsored visas and student visas with work limits. Requirements vary by nationality and occupation, so applicants should check the Australian Department of Home Affairs website. Relocating usually involves arranging accommodation, a tax file number, Australian bank account, healthcare coverage and transport. Hospitality work may include weekends, evenings and public holidays, but penalty rates can improve earnings.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...