Reservations Sales Agent

Job Description

The Reservations Sales Agent manages room reservations, responds to guest enquiries, explains accommodation options, and supports revenue goals through effective selling and accurate booking procedures. Candidates typically need strong spoken and written English, customer-service experience, basic computer and reservation-system skills, and the ability to communicate clearly by telephone and email. Knowledge of hotel operations, additional languages, and Marriott systems is advantageous. The role requires professionalism, attention to detail, patience, and flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to meet service standards, handle changes or cancellations efficiently, protect guest information, and promote hotel facilities and available packages while achieving booking and quality targets.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across numerous countries. Its brands range from premium full-service properties to select-service hotels, including Four Points by Sheraton. Four Points by Sheraton Kuala Lumpur, Chinatown is positioned in the historic Chinatown area of Kuala Lumpur, combining practical accommodation with access to cultural attractions, restaurants, public transport, and the city centre. Marriott places strong emphasis on guest satisfaction, reliable service, teamwork, ethical conduct, and associate development. Employees may receive structured training, internal career opportunities, hotel benefits, and access to the company’s global hospitality network, subject to local employment terms. The reservations team supports hotel revenue by converting enquiries into bookings and ensuring guests receive accurate, welcoming, and efficient assistance before arrival.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and other tourism destinations. Jobs are common in hotels, resorts, restaurants, reservations, housekeeping, events, and guest services, with stronger seasonal demand on islands such as Langkawi and in coastal areas. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences. English is widely used in tourism, while Malay is the national language. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Malaysia has tropical weather, excellent food, modern transport, and varied leisure activities, from city life to beaches and rainforests. Foreign nationals normally require an employer-sponsored work permit or employment pass before starting work; requirements depend on nationality, role, and salary. Arrange an approved offer, passport, qualifications, medical checks, and suitable accommodation before relocating.