Duty Manager

Job Description

The Duty Manager oversees daily hotel operations and serves as the senior manager on duty, ensuring smooth guest services across front office and other departments. Typical requirements include hospitality or hotel-management experience, strong knowledge of guest-service standards, excellent communication skills, sound judgment, and the ability to handle complaints and emergencies calmly. Supervisory experience, computer literacy, and familiarity with hotel systems are usually expected. The successful candidate should be flexible with shifts, including nights, weekends, and holidays; coordinate effectively with department heads; support associates; protect guest satisfaction; and maintain Marriott service and safety standards. Experience in a resort environment and knowledge of local tourism are advantageous.

Company Info

Four Points by Sheraton Palawan Puerto Princesa is a Marriott International hotel brand property in Puerto Princesa, Palawan. Four Points hotels are designed for modern travelers seeking comfortable accommodation, practical amenities, approachable service, food and beverage options, and a relaxed atmosphere. The Palawan property serves leisure guests, business travelers, groups, and visitors exploring the region’s beaches, islands, reefs, and natural attractions. As part of Marriott International, the hotel operates within a global hospitality network with established standards for guest experience, employee conduct, training, safety, and operational performance. Team members typically work in a multicultural environment and collaborate across rooms, food and beverage, engineering, housekeeping, sales, and guest services. The resort setting may require strong adaptability, visible leadership, and a hands-on approach to delivering consistent service.

Destination Guide

The Philippines offers hospitality opportunities across resorts, hotels, restaurants, cruise services, diving, tourism sales, and travel operations, particularly in Palawan, Boracay, Cebu, Bohol, and Metro Manila. Puerto Princesa provides a slower, nature-oriented lifestyle, with access to beaches, island tours, the Underground River, local markets, and a growing tourism economy. Filipino culture is generally warm, family-centered, community-minded, and strongly influenced by English-language communication, regional traditions, and diverse cuisines. Living costs outside Manila can be moderate, though housing near resorts may be limited and transport options less extensive. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with Philippine immigration and labor authorities before travel. Employers may assist with documentation, accommodation, meals, or relocation, but this varies by contract. Candidates should budget for deposits, health insurance, transportation, and settling-in costs.