The Guest Experience Supervisor oversees guest services and helps ensure a smooth, personalized stay from arrival through departure. Requirements typically include hospitality experience, preferably in front office, guest relations, or a luxury resort; strong English communication; professional presentation; computer and hotel-property-management-system skills; and the ability to work flexible shifts, weekends, and holidays. Knowledge of additional languages and local Flores attractions is advantageous. The successful candidate is expected to lead by example, resolve complaints calmly, coordinate with housekeeping, food and beverage, and concierge teams, anticipate guest needs, maintain accurate records, and uphold Luxury Collection and Marriott service standards. Strong organization, cultural awareness, teamwork, and a genuine passion for creating memorable guest experiences are essential.
TA AKTANA, a Luxury Collection Resort & Spa, is a high-end Marriott International property in Labuan Bajo, on the western coast of Flores, Indonesia. The resort is designed around the region’s dramatic coastal scenery, offering an upscale base for guests exploring Komodo National Park and nearby islands. As part of The Luxury Collection, it focuses on distinctive local character, refined accommodation, personalized hospitality, wellness, dining, and curated cultural or nature experiences. Team members work in an international resort environment while helping present Flores’s landscapes, traditions, cuisine, and seafaring heritage to travelers from around the world. Marriott properties generally provide structured operating standards, training opportunities, and career mobility across its global hotel network. Exact benefits, accommodation arrangements, and service-charge payments depend on the employment contract and local resort policy.
Labuan Bajo is a small island gateway town on Flores, Indonesia, best known for boat trips to Komodo National Park, Padar Island, and pink-sand beaches. Tourism, hotels, restaurants, diving, marine excursions, transport, wellness, and tour operations provide the main employment opportunities, while teaching, construction, and local services also support the economy. Life is relaxed and community-oriented, with warm weather, spectacular sunsets, and easy access to nature, although amenities are more limited than in Bali or Jakarta. Residents should respect local customs, dress modestly away from resorts, and learn basic Indonesian phrases. Foreign nationals normally need an employer-sponsored work permit and appropriate Indonesian work visa; working on a tourist visa is not permitted. Employers commonly assist with immigration, accommodation, airport transfers, and sometimes meals. Candidates should confirm salary, service charge, housing, insurance, flights, and contract duration before relocating.
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