The Reservations Agent manages guest bookings, amendments, cancellations and related enquiries through telephone, email and reservation systems. Candidates should have previous hotel reservations, front office or customer-service experience, strong communication skills and good attention to detail. Familiarity with Opera or similar property-management systems is helpful. The role requires professional telephone etiquette, accurate data entry, knowledge of room types, rates and hotel facilities, and the ability to upsell appropriately. The successful candidate is expected to provide prompt, courteous service, meet departmental standards, protect guest information and work flexibly across shifts, including weekends and public holidays. Fluency in English is generally required; Arabic or other languages may be advantageous.
Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across numerous international brands. Its portfolio includes W Hotels, a contemporary luxury brand known for energetic design, lifestyle experiences, music and modern dining. W Doha is located in West Bay and combines upscale accommodation with restaurants, lounges, event facilities and a lively urban atmosphere. Marriott places strong emphasis on guest satisfaction, professional service, operational standards and employee development. Team members may receive brand training, career mobility opportunities and hotel-specific benefits, although the exact package varies by position and contract. Working at W Doha can provide valuable experience in luxury hospitality, reservations technology, international guest relations and the wider Marriott network.
Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle centre. Hospitality opportunities are common in luxury hotels, restaurants, resorts, events and tourism, particularly for candidates with international hotel experience and strong English skills. The culture is welcoming but conservative: modest dress, respectful behaviour and sensitivity toward Islamic customs are important. Life in Doha offers modern shopping malls, beaches, museums, desert excursions and a diverse expatriate community, though summers are extremely hot. Employers normally arrange a work visa and residence permit after hiring, with requirements such as passport checks, medical screening and document attestation. Relocation packages may include accommodation or an allowance, transport, meals and medical cover, but this should be confirmed in the offer. Qatar has no personal income tax on employment salary, while living costs vary considerably by housing choice.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...