Guest Experience Expert (Call Centre, i-Job Program)

Job Description

The Guest Experience Expert supports guests through the hotel call centre, handling enquiries, reservations-related questions, requests, and service issues professionally and efficiently. The role requires strong spoken and written English, clear telephone communication, basic computer skills, attention to detail, and a genuine interest in hospitality. Candidates should be confident, courteous, organised, and able to remain calm while managing several requests. Flexibility to work shifts, weekends, and public holidays is expected. Previous customer service or hotel experience is helpful but may not be essential for the i-Job programme. The successful candidate is expected to represent Marriott positively, protect guest information, follow operating standards, and coordinate effectively with other hotel departments.

Company Info

Singapore Marriott Tang Plaza Hotel is a five-star Marriott International property located on Orchard Road, Singapore’s major shopping and entertainment district. The hotel serves business travellers, tourists, groups, and local guests through its guestrooms, restaurants, meeting facilities, fitness and leisure services, and event spaces. As part of Marriott International, it operates within a global hospitality network known for established service standards, guest-focused operations, and structured employee development. Team members work in a multicultural environment and collaborate across departments including front office, housekeeping, food and beverage, engineering, sales, and reservations. The hotel places strong emphasis on professional service, operational consistency, and creating memorable guest experiences. The i-Job programme is suited to candidates seeking practical exposure to hotel operations and customer service in an internationally recognised hospitality brand.

Destination Guide

Singapore is a compact, highly connected city-island with opportunities in hospitality, tourism, aviation, retail, technology, finance, healthcare, and education. Hotels regularly recruit front-office, food-and-beverage, housekeeping, reservations, and guest-service staff, although competition can be strong. The culture is multicultural, orderly, and respectful, with English widely used in workplaces alongside Mandarin, Malay, and Tamil. Public transport is excellent, and daily life is convenient, safe, and efficient, though accommodation and dining can be expensive. Singapore has a tropical climate, abundant shopping and food options, parks, beaches, and easy access to Southeast Asia. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and the role. Applicants should secure an offer before relocating, confirm pass eligibility, budget for housing, and check official Ministry of Manpower requirements.