Reservations Sales Agent

Job Description

The Reservations Sales Agent handles guest enquiries, room bookings, amendments and cancellations through telephone, email and reservation systems. Candidates should have hotel reservations or front-office experience, strong communication skills, good English and familiarity with booking systems such as Opera. Arabic or other languages may be advantageous. The role requires accurate data entry, knowledge of room types, rates and promotions, and the ability to meet sales and service targets. The successful candidate is expected to provide warm, professional assistance, convert enquiries into confirmed bookings, protect guest information and coordinate closely with Front Office, Sales and Revenue teams. Flexibility for shifts, weekends and public holidays is normally required.

Company Info

Sharq Village & Spa, a Ritz-Carlton Hotel, is a luxury beachfront resort in Doha, Qatar, operated under the Marriott International portfolio. The property combines traditional Qatari architecture and Arabian hospitality with high-end accommodation, restaurants, meeting facilities and a large spa. It serves leisure travellers, business guests, families and visitors attending events in Doha. As a Ritz-Carlton property, the hotel places strong emphasis on personalised service, attention to detail, professional presentation and anticipating guest needs. Employees typically work within international hotel standards while delivering locally inspired experiences. Marriott offers structured career development, training and opportunities for mobility across its global network. The reservations team plays an important commercial role by helping guests select suitable rooms and packages, maintaining booking accuracy and supporting the hotel’s occupancy and revenue performance.

Destination Guide

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle centre. Hospitality offers opportunities in luxury hotels, resorts, restaurants, events, tourism, aviation and travel services, especially for candidates with international experience and strong English. Local culture is welcoming but conservative: modest clothing, respectful behaviour and sensitivity during Ramadan are important. Life in Doha is modern and convenient, with malls, beaches, museums, desert excursions and a growing dining scene, although summers are extremely hot. Employers commonly sponsor work visas, residence permits, medical checks and, for hotel roles, accommodation or transport. Before relocating, confirm the full package, probation terms, working hours, leave, health insurance and whether housing is shared. Bring authenticated qualifications where requested and never work on a tourist visa. Qatar’s cost of living can be high, but employer-provided benefits can significantly reduce expenses.