The At Your Service Telephone Operator handles guest calls, transfers, messages, wake-up calls, service requests and questions, ensuring prompt and professional communication with all departments. Candidates should have clear speaking skills, a friendly telephone manner, basic computer knowledge and strong attention to detail. Previous experience in hotel guest services, reception or a call centre is advantageous, while proficiency in English and Bahasa Indonesia is generally expected. The role requires flexibility to work rotating shifts, weekends and public holidays. The successful candidate is expected to remain calm under pressure, protect guest privacy, record requests accurately, follow Marriott service standards and coordinate efficiently with the front office, housekeeping, engineering and food and beverage teams.
Lampung Marriott Resort & Spa is part of Marriott International, one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Marriott properties are known for structured service standards, guest-focused experiences and international training opportunities. The Lampung resort brings the Marriott brand to Indonesia's southern Sumatra region, serving leisure travellers, families, business guests and events. Employees typically work in a multicultural hospitality environment with established procedures covering guest service, safety, communication and professional development. Depending on the position and local employment terms, benefits may include meals, uniforms, service charge participation, insurance, leave entitlements and access to Marriott's global associate programmes. The property offers opportunities to build experience in front office, food and beverage, housekeeping, wellness and other resort departments.
Indonesia is an archipelago with major destinations including Java, Sumatra, Bali, Lombok, Kalimantan, Sulawesi and Papua. Lampung is on southern Sumatra, known for beaches, national parks and access to the Sunda Strait; Bandar Lampung is the main urban centre. Hospitality jobs are widely available in hotels, resorts, restaurants, spas, cruises and tourism services, with stronger opportunities in Bali, Jakarta, Java and established resort areas. Daily life varies from busy cities to relaxed coastal communities. Indonesian culture values hospitality, family, modesty and respect for religious traditions; Bahasa Indonesia is essential, while English is useful in tourism. Foreign workers normally need an employer-sponsored work permit and appropriate visa, and should not work on a tourist visa. Confirm current immigration rules, contracts, accommodation, healthcare and transport before relocating. Costs are generally lower than in many Western countries, though resort destinations can be expensive.
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