Outlet Manager

Job Description

The Outlet Manager oversees the daily operation of a restaurant, bar, or other hotel dining outlet at Sheraton Kuching Hotel. Requirements typically include hospitality or business qualifications, several years of food and beverage supervisory experience, strong knowledge of service standards, staff scheduling, inventory control, and basic financial reporting. The successful candidate should communicate confidently in English, lead and motivate a diverse team, resolve guest concerns professionally, and maintain Marriott service, hygiene, and safety standards. Flexibility to work weekends, public holidays, and varied shifts is expected. The role also requires commercial awareness, attention to detail, and the ability to improve guest satisfaction and outlet profitability.

Company Info

Sheraton Kuching Hotel is a full-service international hotel in Kuching, Sarawak, operating under the Sheraton brand of Marriott International. The hotel serves business and leisure travelers and typically offers guest rooms, restaurants and bars, meeting facilities, recreational amenities, and event services. Marriott International is one of the world's largest hospitality companies, with a broad portfolio of hotel brands and properties across many countries. Sheraton hotels are positioned as welcoming, community-oriented properties designed to connect guests with local destinations while providing consistent global standards. Employees generally work in a structured service environment with opportunities for training, internal mobility, and exposure to international hospitality practices. At the Kuching property, staff support both local and overseas guests and contribute to the city's growing tourism, events, and business sectors.

Destination Guide

Malaysia is a multicultural country rather than a single island, with strong hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Kuching, on the island of Borneo, offers a relaxed lifestyle, lower living costs than Kuala Lumpur, rich food traditions, rainforest attractions, and a diverse mix of Malay, Chinese, Indian, and Indigenous cultures. Hotel jobs are available in food and beverage, front office, housekeeping, culinary operations, events, and management, especially during tourism and conference seasons. Foreign applicants normally need an employer-sponsored Employment Pass, and the hiring company must manage the relevant immigration approvals; eligibility depends on salary, qualifications, and experience. Malaysian nationals do not need a work visa. Relocating to Kuching is generally affordable, though international flights and specialist goods may cost more. Public transport is improving, but many residents use ride-hailing or private vehicles.