The F&B Service Expert (Order Taker) is responsible for receiving and accurately recording food and beverage orders, answering guest questions, coordinating with the kitchen and service teams, and ensuring prompt delivery and follow-up. Candidates should have hospitality or restaurant experience, strong communication skills, a service-minded attitude, and good attention to detail. English is generally required, while additional languages are beneficial. The role requires professional grooming, teamwork, flexibility to work shifts, weekends and holidays, and the ability to remain calm in a busy luxury-resort environment. Familiarity with hotel point-of-sale systems and menu knowledge is an advantage.
Phulay Bay, a Ritz-Carlton Reserve, is a luxury beachfront resort in Krabi, Thailand, operated under Marriott International’s Ritz-Carlton Reserve brand. The property offers an intimate, highly personalized experience in a spectacular coastal setting near limestone cliffs, tropical islands and the Andaman Sea. Its service culture focuses on thoughtful hospitality, privacy, refined dining, wellness and locally inspired experiences. Employees work with international guests and are expected to provide discreet, attentive and highly customized service. Typical resort benefits may include service charge, staff meals, uniforms, training, transportation or accommodation support, medical coverage and opportunities within Marriott’s global hotel network, depending on the employment package. The resort is suited to hospitality professionals who enjoy working in a scenic destination and are comfortable delivering luxury service to demanding guests.
Phulay Bay is in Krabi province on Thailand’s mainland, close to popular island destinations such as Koh Hong, Koh Yao and Koh Phi Phi. Tourism creates opportunities in hotels, restaurants, spas, diving, tours, transport, retail and guest services, with English especially valuable. Local culture combines Southern Thai traditions, Buddhist customs and Muslim communities, so respectful dress and behavior are important. Life is relaxed and outdoors-focused, with beaches, markets, seafood, island trips and a lower cost of living than Bangkok or Phuket, although resort areas can be seasonal. Foreign workers normally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before starting employment; the employer generally handles much of the process. Bring verified qualifications, passport documents and medical records, and confirm accommodation, service charge, meals, transport, insurance and visa support in the offer.
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