Director of Operations (オペレーション ディレクター)

Job Description

The Director of Operations leads the hotel’s day-to-day operations across guest services, food and beverage, housekeeping, engineering, and other operating departments. The role requires strong hotel management experience, proven leadership ability, financial and budgeting skills, and a solid understanding of luxury service standards. Candidates are expected to improve guest satisfaction, support revenue and profitability goals, maintain brand and safety standards, coach department leaders, and coordinate effectively with corporate and property teams. Experience in an international hotel environment, excellent communication skills, and professional fluency in Japanese and English would be valuable for this Kyoto-based position.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across a broad portfolio of global brands. Its properties range from full-service luxury hotels to select-service and extended-stay accommodation. Marriott is known for structured professional development, international career opportunities, guest-focused service, and detailed operating standards. The Kyoto Marriott Hotel serves leisure and business travelers in one of Japan’s most important cultural destinations, combining Marriott’s international systems with local hospitality traditions. Hotel leadership roles typically involve close collaboration across departments, a strong focus on guest experience, commercial performance, employee engagement, compliance, and sustainable operations. Benefits may include incentives, employee accommodation or allowances in some cases, staff meals, and discounted stays, although the exact package depends on the employment contract.

Destination Guide

Japan offers diverse hospitality opportunities in major cities, resort areas, and cultural destinations such as Kyoto, Tokyo, Osaka, Hokkaido, Okinawa, and the Setouchi islands. Employers include international hotel groups, ryokans, restaurants, tourism companies, and travel businesses. Japanese workplace culture values punctuality, teamwork, respect, careful service, and attention to detail. Life in Kyoto can be rewarding, with excellent public transport, historic neighborhoods, seasonal scenery, and outstanding food, though housing costs and language requirements can be significant. Foreign professionals generally need an appropriate work visa, commonly sponsored by the employer; qualifications and a valid employment contract are normally required. Candidates should confirm visa sponsorship, salary deductions, housing arrangements, health insurance, pension enrollment, and relocation support before accepting an offer. Learning practical Japanese greatly improves daily life and career prospects.