The Front Office Manager leads daily reception and guest-service operations, ensuring smooth check-in and check-out, accurate billing, room allocation, complaint resolution, and high service standards. Candidates typically need relevant hotel experience, previous supervisory or managerial experience, strong English communication skills, sound knowledge of front-office systems, and the ability to work shifts, weekends, and public holidays. Familiarity with Opera or similar property-management systems is advantageous. The role expects a confident, well-organized leader who can coach employees, coordinate with housekeeping and other departments, manage busy periods calmly, protect guest satisfaction, and follow Marriott and hotel policies. Knowledge of local regulations and additional languages may be beneficial.
Sheraton is Marriott International’s long-established global hotel brand, known for welcoming, community-focused properties serving business and leisure travellers. Sheraton Johor Bahru is located in southern Malaysia, close to the city centre and the Singapore border, and offers accommodation, dining, meeting facilities, and contemporary guest services. The hotel operates within Marriott International’s worldwide network, giving employees access to structured operating standards, professional training, internal mobility, and international hospitality opportunities. Front-office colleagues work closely with housekeeping, food and beverage, engineering, sales, and guest-relations teams to deliver a consistent stay experience. Employment conditions, benefits, and career progression depend on the specific offer and Malaysian employment requirements.
Malaysia offers diverse opportunities in hotels, resorts, restaurants, travel, retail, technology, healthcare, and education. Johor Bahru is on the mainland but provides easy access to nearby islands and Singapore, making it attractive for hospitality professionals. Malaysian culture blends Malay, Chinese, Indian, and indigenous influences, with English widely used in hotels and business. Lifestyle costs are generally lower than Singapore’s, while food, shopping, beaches, and outdoor activities are readily available. Popular island destinations include Langkawi, Penang, Redang, Perhentian, Tioman, and the islands of Sabah. Foreign workers normally need an employer-sponsored work permit, and approval depends on nationality, occupation, quotas, and immigration rules; working before approval is not permitted. Relocating candidates should confirm salary, accommodation, transport, medical coverage, leave, and visa sponsorship directly with the employer. Weather is tropical, hot, and humid, with monsoon conditions varying by coast.
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