The Guest Experience Expert welcomes guests, manages arrivals and departures, handles requests, provides local information, resolves service concerns, and helps create a smooth, personalized stay. Candidates should have a friendly and professional manner, strong communication and customer-service skills, basic computer confidence, and the ability to work flexible shifts, including weekends and holidays. Hotel or front-office experience is preferred, while English proficiency is generally expected; Indonesian language skills and knowledge of the local area are valuable. The role requires teamwork, attention to detail, patience, a polished appearance, and the ability to remain calm and helpful in a busy hotel environment.
Four Points by Sheraton Surabaya, Pakuwon Indah is a Marriott International hotel located within the Pakuwon Mall and residential complex in West Surabaya, East Java. The property serves business travelers, families, shoppers, and leisure guests, offering convenient access to retail, dining, and city attractions. Four Points is Marriott’s approachable, social hotel brand, known for comfortable accommodation, practical amenities, welcoming service, and its Best Brews food-and-beverage concept. As part of Marriott International, the hotel follows global standards for hospitality, guest care, training, and workplace professionalism. Employees may benefit from structured development opportunities, international service practices, staff meals or benefits, and potential access to Marriott’s wider career network. Daily work is likely to involve close cooperation between front office, housekeeping, food and beverage, and management teams.
Surabaya is on Java, Indonesia’s most developed and populous island, with strong opportunities in hotels, restaurants, tourism, retail, logistics, manufacturing, technology, and education. Java offers better transport links and broader career options than many other Indonesian islands, while Bali is especially active in hospitality and tourism. Indonesian culture values warmth, respect, teamwork, and hierarchy; modest dress and polite communication are appreciated. Surabaya provides an urban lifestyle with shopping malls, varied food, cultural sites, and relatively affordable living costs compared with Jakarta or Bali. Foreign employees normally need an employer-sponsored work authorization and KITAS, with the company handling immigration and employment approvals. Do not work on a tourist visa. Candidates should confirm salary, service charge, accommodation, insurance, relocation support, and tax arrangements before accepting an offer. Learning basic Indonesian is highly useful for daily life and workplace relationships.
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