Duty Manager

Job Description

The Duty Manager oversees hotel operations during assigned shifts, ensuring guests receive professional, responsive service and that departments work effectively together. Requirements typically include several years of hotel experience, preferably in front office or guest services, strong communication skills, sound knowledge of hotel systems, and the flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to resolve guest concerns calmly, supervise colleagues, coordinate with housekeeping, engineering, security, and food and beverage teams, monitor service standards, handle emergencies, and prepare accurate shift reports. Leadership, a service-focused attitude, good judgment, and the ability to remain composed in a busy luxury-hotel environment are essential.

Company Info

JW Marriott Hotel Johor Bahru is part of Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. JW Marriott is Marriott’s luxury brand, known for refined accommodation, attentive service, high-quality dining, wellness facilities, and carefully designed guest experiences. The Johor Bahru property serves business and leisure travellers visiting southern Malaysia, including guests travelling between Malaysia and Singapore. Employees generally work in a structured, multicultural environment with established service standards, operational training, and opportunities to build careers across Marriott’s global hotel network. The company places strong emphasis on guest satisfaction, teamwork, professionalism, inclusion, and responsible hospitality. Exact benefits and working conditions depend on the position and the hotel’s local employment policies.

Destination Guide

Malaysia offers varied opportunities in hotels, restaurants, tourism, retail, technology, education, and business services. Johor Bahru is a lively mainland city rather than an island, located beside Singapore, with lower living costs than Singapore and convenient access to shopping, food, beaches, and nearby islands. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and indigenous traditions, and English is widely used in workplaces. Lifestyle options range from modern city living and excellent street food to nature, diving, and coastal trips. International employees normally need an Employment Pass sponsored and processed by the hiring company; working on a tourist entry is not permitted. Employers may also assist with medical checks, documentation, and relocation, although housing and flights vary by contract. Candidates should confirm salary, benefits, probation, accommodation, transport, and visa support before accepting an offer.