Ambassador

Job Description

The Ambassador is a guest-facing hospitality role responsible for welcoming visitors, managing check-ins and check-outs, answering questions, handling reservations or payments, and creating a friendly, efficient hotel experience. Requirements typically include previous hotel, customer service, or front-office experience, good English communication skills, basic computer proficiency, and the ability to work rotating shifts, weekends, and public holidays. Knowledge of additional languages is an advantage. The successful candidate should be warm, confident, well presented, dependable, attentive to detail, and comfortable resolving guest concerns independently while working closely with other departments.

Company Info

citizenM is an international hotel company known for compact, technology-enabled rooms, stylish communal areas, and a relaxed, guest-focused service concept. Its hotels are designed for modern travellers who value central locations, comfortable beds, efficient digital check-in, and lively social spaces without traditional luxury-hotel formality. The company encourages employees to act as welcoming hosts, often called Ambassadors, who combine front-office, guest-relations, and operational responsibilities. citizenM properties typically use self-service technology while retaining a strong human element through approachable staff and personalised assistance. A Kuala Lumpur role would involve supporting guests in a busy, multicultural city hotel and representing the brand’s informal, efficient, and contemporary style of hospitality.

Destination Guide

Malaysia is not one island but a country spanning the Malay Peninsula and parts of Borneo, with coastal destinations and islands such as Langkawi, Penang, Tioman, and Sabah’s tropical islands. Kuala Lumpur offers strong opportunities in hotels, restaurants, tourism, retail, technology, finance, and international business. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and expatriate communities; English is widely used in urban workplaces. Living costs are moderate, though central Kuala Lumpur housing can be more expensive. Employees enjoy excellent food, shopping, public transport, warm weather, and easy regional travel. Foreign nationals generally need employer-sponsored authorization, such as an Employment Pass, before starting work; requirements depend on nationality, salary, and position. Employers usually guide the application, while candidates should confirm medical, passport, and dependent-visa conditions before relocating.