Reservations Consultant

Job Description

The Reservations Consultant manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hospitality or reservations experience, strong communication skills, attention to detail and confidence using computerised booking systems. Knowledge of hotel rooms, packages, rates and Singapore attractions is advantageous. The role requires a professional, courteous and sales-focused approach, with the ability to recommend suitable room types, maximise revenue and maintain accurate records. Candidates are expected to handle multiple requests efficiently, work well with front-office and revenue teams, protect guest information and remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is normally required.

Company Info

Frasers House, described as a Luxury Collection hotel in Singapore, would operate within the upscale hospitality sector, offering personalised accommodation, dining and guest services to leisure and business travellers. A luxury hotel of this nature typically combines distinctive local character with international service standards, placing strong emphasis on guest satisfaction, thoughtful experiences and attention to detail. Its reservations team supports the full guest journey, from the initial enquiry and booking through to arrival arrangements and special requests. Employees are generally expected to demonstrate warm service, professionalism, discretion and teamwork across departments. As the supplied vacancy is hosted through Marriott Careers, the role may also involve Marriott-aligned operating standards, technology and service practices. Applicants should verify the exact property name, benefits and reporting structure directly with the employer before accepting an offer.

Destination Guide

Singapore is a compact, highly connected island city with strong employment opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Hospitality work is concentrated around Marina Bay, Orchard Road, Sentosa, the airport and major business districts. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is clean and efficient, although accommodation can be expensive; many newcomers share apartments or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and occupation. Secure the approved pass before starting work, and check medical, tax and document requirements. Singapore is hot and humid year-round, with frequent rain. International schools, healthcare and everyday services are accessible, but budgeting carefully is important.