Executive Lounge Agent

Job Description

The Executive Lounge Agent welcomes guests, manages lounge access, supports check-in and check-out, provides information, handles requests, and helps maintain a polished guest experience. Requirements typically include hospitality or customer-service experience, good communication skills, professional presentation, basic computer knowledge, and the ability to speak English and Mandarin; additional languages are an advantage. The successful candidate should be warm, attentive, organized, discreet, and comfortable working shifts, weekends, and public holidays. Familiarity with Marriott standards, hotel systems, food and beverage service, and handling guest concerns is beneficial. The role also requires teamwork, initiative, and the ability to remain composed during busy periods.

Company Info

Courtyard by Marriott Taipei Downtown is part of Marriott International, one of the world’s largest hotel companies, operating a broad portfolio of recognized brands in destinations worldwide. Courtyard hotels generally focus on comfortable accommodation, practical business facilities, dining, and friendly service for business and leisure travelers. The Taipei Downtown property serves visitors to Taiwan’s capital and is supported by Marriott’s global operating standards, reservation network, training resources, and loyalty program. Employees can expect a structured international hospitality environment, opportunities to work with guests from different countries, and access to Marriott-related benefits and career development pathways, subject to local employment terms. The hotel’s Executive Lounge team plays an important role in creating personalized experiences for eligible guests and maintaining the high service standards associated with the Marriott brand.

Destination Guide

Taiwan offers hospitality, tourism, restaurant, technology, education, and international business opportunities, especially in Taipei, Taichung, Kaohsiung, and resort areas. The culture combines Chinese traditions with modern, highly convenient city life. People generally value politeness, reliability, respect for elders, and good service. Lifestyle benefits include excellent public transport, affordable food, night markets, mountains, hot springs, beaches, and a vibrant café scene. Mandarin is important for many local roles, while English is useful in international hotels and tourism. Foreign nationals normally need an employer-sponsored work permit and an appropriate resident visa; requirements vary by nationality, position, qualifications, and salary. Employers often assist with documentation, but applicants should confirm details with Taiwan’s National Immigration Agency or a representative office. Housing is usually easier to find near transport links, though Taipei is more expensive than other cities. Taiwan is generally welcoming, safe, and convenient for relocation.