The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles concerns and helps create a smooth, personalised stay. Candidates should have strong communication and customer-service skills, a professional appearance, confidence using hotel systems and the ability to remain calm under pressure. Previous experience in hotel reception, guest relations or a similar customer-facing role is beneficial. Fluency in English is generally required; additional languages are an advantage. The role requires flexibility to work shifts, weekends and public holidays, teamwork, attention to detail and a genuine interest in hospitality.
Sheraton Mall of the Emirates Hotel, Dubai is a contemporary five-star property connected to Mall of the Emirates and conveniently located near Dubai’s business districts and attractions. The hotel is part of Sheraton Hotels & Resorts, a global hospitality brand within Marriott International. It serves leisure and business travellers through guest rooms and suites, restaurants, lounges, meeting facilities, a spa and fitness amenities. Sheraton hotels focus on warm, welcoming service and creating social spaces where guests can relax, work and connect. Employees typically work in a multicultural environment with access to Marriott’s international hospitality standards, training opportunities and potential career mobility across its global portfolio.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering extensive opportunities in hotels, restaurants, tourism, retail, aviation, events and business services. The culture combines Islamic traditions with a highly international lifestyle; modest dress and respectful behaviour are expected, especially during Ramadan. Dubai provides modern housing, public transport, shopping, beaches and year-round entertainment, although summers are extremely hot. Most overseas employees need an employer-sponsored residence visa and work permit; the company normally arranges medical checks, Emirates ID processing and related paperwork. Relocating candidates should confirm whether accommodation, transport, meals, insurance and flights are included, and budget for deposits and initial living costs. Employment contracts should be reviewed carefully before travel.
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