The Front Desk Manager leads daily front-office operations, ensuring efficient check-in and check-out, accurate guest accounts, prompt resolution of complaints, and consistently high service standards. Candidates should have previous supervisory or management experience in hotel front office operations, strong knowledge of hospitality procedures, and excellent communication and leadership skills. Familiarity with hotel property-management systems, budgeting, staff scheduling, and guest-recovery practices is valuable. Fluency in English is generally expected; additional languages and local UAE hospitality experience are advantageous. The successful candidate is expected to coach the front-desk team, coordinate with housekeeping and other departments, maintain accurate records, support upselling, and protect guest satisfaction while following Marriott and hotel policies.
Sheraton Mall of the Emirates Hotel Dubai is a full-service Marriott International property located beside Mall of the Emirates in Al Barsha, with convenient access to Dubai Metro, business districts, shopping, dining, and major attractions. The hotel serves business and leisure travellers through guest rooms, restaurants, meeting facilities, and leisure amenities. Sheraton is one of Marriott’s globally recognised brands, known for welcoming public spaces, practical business facilities, and a community-focused guest experience. Employees typically work within Marriott’s service standards and benefit from structured operating procedures, international training opportunities, and access to the company’s global hospitality network. The property’s location creates a fast-paced environment with a diverse international guest base, making strong communication, cultural awareness, and consistent service particularly important for front-office leadership roles.
Although the UAE is not an island, it offers a coastal lifestyle across seven emirates. Dubai provides extensive hotel, restaurant, aviation, retail, events, and tourism opportunities, while Abu Dhabi, Ras Al Khaimah, and other emirates offer growing resorts and leisure developments. The culture combines Emirati traditions, Islamic values, and a highly international workforce; respectful dress and behaviour are important, especially during Ramadan. Lifestyle options range from beaches, desert trips, and water sports to shopping, dining, and entertainment. Most expatriate employees need an employer-sponsored residence visa, work permit, medical examination, and Emirates ID; employers commonly arrange these formalities. Confirm whether accommodation, transport, flights, insurance, and annual leave are included before accepting an offer. Living costs vary considerably, with Dubai generally more expensive than other emirates. Reliable public transport is available in major urban areas, while taxis and cars remain widely used.
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