The F&B Service Expert supports restaurant and beverage operations by welcoming guests, taking orders, serving food and drinks, clearing tables, processing payments, and maintaining service standards. Candidates should have a friendly, professional manner, good communication skills, basic English, attention to detail, and the ability to work effectively in a busy team. Previous experience in hotel or restaurant service is helpful, while hospitality training or a related qualification may be preferred. The role requires flexibility to work shifts, weekends, and public holidays, along with a strong focus on cleanliness, guest satisfaction, and Marriott service standards.
Four Points by Sheraton Surabaya, Pakuwon Indah is a modern hotel located within the Pakuwon Mall complex in West Surabaya, East Java. It is operated under the Four Points by Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, families, tourists, and event guests, offering accommodation, restaurants, meeting facilities, leisure amenities, and views across the city. Four Points properties are known for approachable service, comfortable facilities, local food and beverage experiences, and a relaxed atmosphere. Employees typically work in a structured international hotel environment, with opportunities to develop skills in guest service, food and beverage operations, teamwork, and broader hospitality management. Benefits and employment terms depend on the position and local company policy.
Indonesia is an archipelago with diverse destinations and strong hospitality employment opportunities. Java, including Surabaya, Jakarta, and Bandung, offers the widest range of hotel, restaurant, retail, and corporate jobs. Bali is especially popular for resorts, restaurants, wellness, and tourism, while Lombok, Batam, and destinations in eastern Indonesia provide opportunities in resorts, marine tourism, and guest services. Indonesian culture values courtesy, community, religious diversity, and respectful communication. Lifestyle costs vary: Surabaya is generally more affordable than Bali, although housing near major business districts can be costly. Foreign workers normally need employer sponsorship, an approved work permit, and the appropriate limited-stay visa; working on a tourist visa is not permitted. Candidates should confirm contracts, accommodation, insurance, transportation, and relocation support before accepting an offer. Learning basic Bahasa Indonesia is highly beneficial for daily life and workplace integration.
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