The Reservations Supervisor oversees daily reservation operations, ensuring accurate bookings, thoughtful guest communication, and achievement of occupancy and revenue goals. Requirements typically include hotel reservations or front-office experience, supervisory capability, strong English communication, and proficiency with property-management and booking systems. Knowledge of luxury hospitality standards and other languages is advantageous. The successful candidate is expected to coach colleagues, manage room inventory, coordinate with Front Office and Revenue teams, resolve booking issues professionally, protect guest and company information, and maintain The Ritz-Carlton’s high service standards. Flexibility for shifts, weekends, and public holidays is essential.
The Ritz-Carlton Abu Dhabi, Grand Canal is a luxury hotel in Abu Dhabi, United Arab Emirates, overlooking the Sheikh Zayed Grand Mosque and surrounded by landscaped grounds and waterways. It operates under The Ritz-Carlton Hotel Company, part of Marriott International, one of the world’s largest hospitality groups. The property offers upscale accommodation, restaurants, meeting and event facilities, spa services, pools, and extensive leisure amenities. Ritz-Carlton is recognised for personalised service, elegant surroundings, and its long-standing philosophy of anticipating guest needs. Employees work within Marriott’s international standards, training programmes, and ethical business framework. The hotel attracts leisure travellers, business guests, groups, and high-end events, creating opportunities across rooms, food and beverage, events, wellness, engineering, and corporate support functions.
The United Arab Emirates is a federation of seven emirates rather than an island nation, with Abu Dhabi and Dubai offering the broadest hospitality, tourism, aviation, retail, and business opportunities. Abu Dhabi is generally quieter and more family-oriented than Dubai, with beaches, desert landscapes, cultural attractions, shopping centres, and excellent modern infrastructure. The culture blends Emirati traditions with a large international community; modest dress and respect for Islamic customs are important, especially during Ramadan. The lifestyle is comfortable but can be expensive, particularly for housing and schooling. Most foreign employees need employer-sponsored residence and work visas; the employer normally arranges work permits, medical checks, Emirates ID, and related approvals. Clarify accommodation, transport, insurance, flights, gratuity, and annual leave before relocating. Summers are extremely hot, while winter offers pleasant outdoor weather. Abu Dhabi is well connected by road and air, and English is widely used in workplaces.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...