Loyalty Agent（ロイヤリティ・エージェント）

Job Description

The Loyalty Agent supports Marriott Bonvoy members and hotel guests by explaining loyalty benefits, assisting with enrollment, updating member details, resolving account or service concerns, and helping create a personalized guest experience. Candidates should have strong communication and customer-service skills, attention to detail, a professional appearance, and confidence using hotel systems and standard office software. Fluency in Japanese is expected, while English communication is highly valuable in an international luxury hotel. Previous experience in front office, guest relations, reservations, or hospitality is preferred. The role requires flexibility for shifts, weekends, and holidays, together with discretion, patience, and a genuine interest in building long-term guest relationships.

Company Info

The Ritz-Carlton, Fukuoka is a luxury hotel operated by Marriott International, one of the world's largest hospitality companies. Located in Fukuoka, the hotel combines Ritz-Carlton's renowned personalized service with the culture, cuisine, and warm hospitality of Kyushu. Its guests include international travelers, business visitors, families, and luxury leisure customers. Marriott provides structured training, employee benefits, internal mobility, and access to the Marriott Bonvoy loyalty program. Working at the property typically involves high service standards, teamwork across departments, and regular interaction with guests from Japan and overseas. Employees are expected to demonstrate courtesy, discretion, cultural awareness, and attention to detail. The hotel offers an international working environment in central Fukuoka, a major regional city known for its food scene, coastal setting, and relatively convenient lifestyle.

Destination Guide

Japan offers hospitality opportunities in hotels, resorts, restaurants, tourism, travel services, and customer support, especially in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido, and Fukuoka. Workplace culture values punctuality, respect, teamwork, careful presentation, and polite communication. Daily life is safe and convenient, with excellent public transport, reliable services, and varied housing costs; Fukuoka is generally more affordable than Tokyo. Japanese ability improves employment prospects and everyday integration, although international hotels often value English and other languages. Most foreign workers need an appropriate work visa, usually supported by an employer after receiving a formal offer. Applicants should confirm sponsorship, contract terms, salary, accommodation, taxes, and insurance before relocating. A residence card, registered address, health insurance, and pension enrollment are normally required after arrival. Japan has four seasons, and Fukuoka provides a relaxed urban lifestyle close to beaches, mountains, and Kyushu's wider attractions.