The Guest Relations Agent welcomes guests, supports arrivals and departures, handles enquiries, resolves service concerns, and provides personalized assistance throughout the stay. The role requires strong English and fluent Russian communication, a professional and friendly appearance, excellent customer-service skills, cultural awareness, and the ability to remain calm under pressure. Previous experience in guest relations, front office, or luxury hospitality is preferred, along with good computer skills and knowledge of hotel procedures. The successful candidate is expected to be attentive, discreet, flexible with shifts, confident working with international guests, and committed to maintaining Sheraton’s service standards. Knowledge of additional languages and experience in the UAE hospitality market would be advantageous.
Sheraton Jumeirah Beach Resort is a beachfront hotel in Dubai’s Jumeirah Beach Residence area and operates under the Sheraton Hotels & Resorts brand, part of Marriott International. The resort serves leisure and business travelers with guest rooms, restaurants, pools, wellness facilities, meeting spaces, and direct access to the beach. Its team supports guests from many countries, creating a multicultural and service-focused working environment. Marriott International is one of the world’s largest hospitality companies, managing and franchising a broad portfolio of hotels and resorts globally. Employees typically benefit from structured training, international career opportunities, staff discounts, and established operational standards. Roles at the resort require professionalism, teamwork, cultural sensitivity, and a consistent focus on guest satisfaction.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of hospitality, tourism, retail, aviation, and business opportunities. The culture combines Islamic traditions with a highly international lifestyle; modest dress and respect for local customs are important, especially during Ramadan. Residents enjoy beaches, shopping, restaurants, desert activities, and a safe, modern urban environment, although housing and transport costs can be high. Most expatriate employees need employer-sponsored residence and work visas. Employers commonly arrange medical testing, Emirates ID processing, health insurance, and sometimes accommodation or transport. Before relocating, confirm the basic salary, service charge, accommodation, meals, contract period, probation terms, leave, and airfare policy. Dubai has extensive public transport, while Arabic and English are widely used; Russian is valuable in luxury tourism.
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