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Front Office Team Leader

Australia Melbourne Marriott Hotel Approximately AUD $65,000–$75,000 per year, plus superannuation and possible penalty rates or incentives*
Job Description

The Front Office Team Leader supports the daily operation of reception, concierge and guest services, helping deliver efficient, welcoming and professional stays. Requirements generally include previous hotel front-office or customer-service experience, strong communication skills, professional presentation, computer literacy and availability for rotating shifts, weekends and public holidays. Familiarity with hotel property-management systems and the ability to work in Australia are advantageous. The successful candidate is expected to lead by example, coordinate team members, manage guest requests and complaints, complete check-in and check-out procedures, maintain accurate records, and support upselling and hotel-service standards. A calm, organised, service-focused approach and the ability to coach colleagues are important.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous brands and destinations. Its properties include Marriott Hotels, Sheraton, Westin, The Ritz-Carlton, W Hotels and many others. Marriott focuses on guest service, accommodation, meetings, dining and memorable travel experiences, supported by established operating standards and training programs. The Melbourne Marriott Hotel is a premium city property located near Melbourne’s theatres, restaurants, shopping precincts and business district. It provides accommodation, food and beverage services, events and guest facilities for leisure and corporate travellers. Employees typically work in a multicultural environment with opportunities to develop hospitality, leadership and customer-service skills within Marriott’s global network.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, the Gold Coast and regional destinations. The workplace culture is generally practical, team-oriented and direct, with strong attention to safety, guest service and punctuality. Lifestyle varies from busy, diverse cities to relaxed coastal and regional communities, with excellent outdoor activities, beaches and national parks. Living costs, especially rent, can be high in major cities. Overseas applicants usually need a valid work visa, such as a Working Holiday visa, employer-sponsored visa or another eligible skilled pathway; requirements depend on nationality, occupation and experience. Before relocating, research visa conditions, tax, healthcare, accommodation and transport. Hospitality workers should also check award wages, penalty rates and superannuation entitlements. Australia is geographically large, so choosing a location near the employing hotel can significantly reduce commuting and relocation costs.