The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hotel reservations or front-office experience, strong communication skills, attention to detail and confidence using computer systems. English proficiency is normally required; additional languages and knowledge of Marriott reservation procedures are advantageous. The successful candidate is expected to provide accurate, friendly and prompt service, understand room types, rates and promotional offers, coordinate with Front Office and Revenue teams, and meet service and sales standards. Flexibility for shifts, weekends and public holidays is expected, together with a professional appearance and a genuine interest in helping guests plan their stay.
JW Marriott Khao Lak Resort & Spa is a luxury beachfront resort in Phang Nga, southern Thailand, operated under Marriott International’s JW Marriott brand. The resort is known for spacious accommodation, restaurants and bars, wellness facilities, swimming pools, family activities and access to the Andaman coast. JW Marriott properties focus on refined hospitality, thoughtful guest experiences and high service standards. Employees typically work in a multicultural environment and may receive benefits such as staff meals, uniforms, training, service charge and hotel discounts, depending on the employment contract. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and opportunities for career development. This role supports the resort’s commercial and guest-service operation by ensuring reservations are handled accurately and professionally from the first enquiry through arrival.
Thailand offers hospitality opportunities across Phuket, Koh Samui, Koh Phi Phi, Koh Chang and other resort destinations, especially in hotels, restaurants, wellness, diving and tourism services. Khao Lak itself is a mainland coastal resort in Phang Nga, close to Phuket International Airport, with a relaxed lifestyle, beaches, national parks and a lower-key atmosphere than Phuket. Thai culture values politeness, respect for elders, calm communication and appropriate dress, particularly at temples. Living costs vary, but staff accommodation or meals may be included by resorts. Foreign workers generally need an employer-sponsored Non-Immigrant B visa and work permit before legally starting employment; requirements should be confirmed with the employer and Thai authorities. Relocation involves arranging insurance, documents, banking and local transport. English is useful in resorts, while basic Thai helps with daily life and workplace relationships.
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