Reservation Sales Agent (Royal Orchid Sheraton Riverside Hotel Bangkok)

Job Description

The Reservation Sales Agent handles room reservations, enquiries, amendments, cancellations and guest requests through telephone, email and hotel systems. Candidates should have strong English communication skills, a service-minded attitude, accurate data-entry ability and confidence using reservation or property-management systems. Previous hotel reservations, front-office, call-centre or customer-service experience is preferred. The role requires professionalism, sales awareness, attention to detail and the ability to work shifts, weekends and public holidays. Candidates are expected to meet Marriott service standards, recommend suitable room types and packages, maintain accurate booking information, coordinate with hotel departments and support occupancy and revenue goals.

Company Info

Royal Orchid Sheraton Riverside Hotel Bangkok is a Marriott International property located beside the Chao Phraya River in Bangkok. The hotel serves business travellers, leisure guests, groups and international visitors, offering guestrooms, restaurants, meeting facilities, recreational amenities and riverside views. As part of the Sheraton brand, it focuses on dependable hospitality, comfortable stays and welcoming social spaces. Employees typically work within Marriott’s global operating standards, including guest-service procedures, reservation technology, brand training and workplace policies. The hotel’s location provides access to Bangkok’s commercial districts, cultural attractions and river transport. Marriott International is one of the world’s largest hotel companies, operating a broad portfolio of brands across numerous countries and offering career development, employee travel programs and hospitality training opportunities, subject to local terms and eligibility.

Destination Guide

Thailand offers diverse island destinations, although Bangkok-based hotel jobs are on the mainland. Hospitality opportunities are strongest in Phuket, Koh Samui, Krabi, Pattaya and nearby islands, especially in hotels, restaurants, diving, wellness, guest services and tourism sales. Phuket and Koh Samui offer international communities, beaches and year-round visitor demand; smaller islands provide a quieter lifestyle but fewer services and jobs. Thai culture values politeness, respect for elders, modest dress at temples and the traditional wai greeting. Living costs vary: Bangkok and major resorts are more expensive, while smaller islands may offer simpler accommodation. Foreign workers normally need a Thai employer, a Non-Immigrant B visa and a work permit before legally working; requirements can change, so confirm details with the employer and Thai authorities. Relocating candidates should budget for deposits, insurance, transport and seasonal income changes, and learn basic Thai for daily life.