The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, concierge and daily arrival and departure operations. Requirements typically include previous hotel front-office or supervisory experience, strong knowledge of property-management systems, excellent communication skills and the flexibility to work rotating shifts, weekends and public holidays. The successful candidate is expected to lead by example, coach front-office colleagues, resolve guest concerns professionally, maintain accurate financial and operational procedures, and consistently deliver Westin’s guest-service standards. Strong organisation, initiative, attention to detail and the ability to remain calm in a busy environment are essential.
The Westin Melbourne is a premium hotel located in the heart of Melbourne, close to Collins Street, Federation Square, theatres, shopping and major business attractions. It operates under the Westin Hotels & Resorts brand, part of Marriott International, one of the world’s largest hospitality companies. Westin focuses on wellbeing-led hospitality, offering comfortable accommodation, wellness facilities, dining and attentive service designed to help guests feel refreshed and balanced. Marriott provides structured career development, training and opportunities to move between properties and international markets. Employees generally work in a professional, guest-focused environment where teamwork, inclusion, service quality and personal wellbeing are strongly valued. The role contributes to the hotel’s front-office operation and supports a consistent, polished experience for leisure, corporate and international guests.
Australia is a large island country with strong opportunities in hotels, restaurants, tourism, healthcare, trades, technology and professional services. Melbourne offers a multicultural lifestyle, excellent cafés, arts and sport, efficient public transport and relatively cool, changeable weather. Australian workplace culture is generally informal, respectful and team-oriented, with emphasis on punctuality, safety, customer service and fair employment conditions. Major costs include rent, transport and healthcare, particularly in Melbourne’s central areas. Eligible applicants may use employer-sponsored visas, skilled visas, or working-holiday arrangements, depending on nationality, age, occupation and qualifications. Hospitality workers should confirm work rights, award conditions, tax requirements and whether the employer sponsors positions. Relocating usually involves securing a visa, accommodation, tax file number, bank account and health insurance where appropriate. Melbourne is well connected, but planning housing and living costs before arrival is important.
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