The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and the ability to remain calm under pressure. Previous hotel, front-office, or guest-relations experience is helpful, while familiarity with property-management systems and foreign languages may be an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, along with teamwork, reliability, and a genuine interest in hospitality. Candidates are expected to represent Sheraton professionally and consistently deliver Marriott service standards.
Sheraton Manila Bay is a premium hotel in the Sheraton Hotels & Resorts portfolio, part of Marriott International, one of the world's largest hospitality companies. Located in Manila's central Malate district, the hotel serves business travelers, tourists, families, and event guests, offering accommodation, dining, meetings, and leisure facilities. Sheraton properties are known for welcoming public spaces, social experiences, and dependable full-service hospitality. Employees typically work in a structured international environment with established service standards, training programs, and opportunities to move between departments or Marriott properties. As a Guest Experience Expert, the employee supports the hotel's front-of-house operation and helps create personalized, efficient experiences for guests. Actual duties, benefits, service-charge earnings, and employment terms may vary according to the property's current recruitment package and Philippine labor requirements.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations. Hotels, resorts, restaurants, cruise services, diving operations, and tourism companies regularly recruit people with guest-service, culinary, housekeeping, and management skills. Filipino culture is warm, family-oriented, and community-minded, with English widely used in business and tourism. Life can be affordable compared with many international destinations, although Manila has heavier traffic and higher rents than provincial areas. Employees should budget for transport, healthcare, and housing near work. Foreign nationals generally need an appropriate employer-sponsored work permit and visa before working; requirements may include approval from Philippine authorities and immigration registration. Employers commonly guide successful hires through the process. Research local wages, accommodation, weather, healthcare, and employment contracts before relocating, and confirm current visa rules with the Philippine embassy or immigration authorities.
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