The Guest Experience Expert supports an exceptional arrival, stay, and departure experience for hotel guests, with particular focus on Korean-speaking visitors. Requirements typically include fluent Korean and English, strong communication and interpersonal skills, a polished and professional manner, and experience in hospitality, guest relations, front office, or a similar customer-service role. Indonesian language ability and knowledge of Korean culture are advantageous. The successful candidate is expected to anticipate guest needs, handle requests and concerns discreetly, coordinate with hotel departments, maintain accurate records, and represent The Ritz-Carlton service standards. Flexibility to work shifts, weekends, and holidays, together with excellent grooming and a genuine service attitude, is essential.
The Ritz-Carlton Jakarta, Pacific Place is a luxury hotel located in Jakarta’s prominent Sudirman Central Business District, within the Pacific Place complex. It serves business travelers, international visitors, diplomats, and leisure guests with upscale accommodation, restaurants, meeting facilities, wellness services, and personalized guest support. The hotel operates under The Ritz-Carlton brand, part of Marriott International, one of the world’s largest hospitality companies. Ritz-Carlton properties are recognized for refined service, attention to detail, elegant surroundings, and a strong focus on anticipating guest needs. Employees work in a multicultural environment and are expected to demonstrate professionalism, discretion, warmth, and consistency. The Jakarta property is particularly well positioned for guests visiting corporate offices, shopping destinations, embassies, and major events in central Jakarta.
Indonesia is an archipelago with varied opportunities across hospitality, tourism, technology, education, and international business. Jakarta, on Java, is the country’s commercial center and offers the broadest range of hotel and corporate jobs, although traffic, heat, and a fast-paced lifestyle are significant considerations. Bali is more tourism-focused, with plentiful resort, restaurant, wellness, and recreation roles, while Lombok and other islands offer smaller-scale opportunities and a quieter lifestyle. Indonesian culture values hospitality, respect for elders, community, and religious diversity; modest dress and sensitivity to local customs are appreciated. Living costs vary widely, with Jakarta and popular Bali areas generally more expensive. Foreign employees normally need employer sponsorship and an appropriate Indonesian work permit and stay visa before working. Candidates should confirm eligibility, benefits, housing, insurance, and relocation support directly with the employer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...