Guest Experience Expert - At Your Service Agent

Job Description

The Guest Experience Expert – At Your Service Agent supports guests by handling telephone calls, requests, inquiries, reservations, transportation arrangements and service follow-up. Requirements typically include good spoken and written English, strong communication and customer-service skills, basic computer knowledge, a professional appearance and flexibility to work shifts, weekends and public holidays. Experience in hotel front office, concierge, reservations or a contact-centre environment is advantageous, while hospitality training may be accepted. The successful candidate is expected to be courteous, efficient, attentive to detail and able to resolve guest concerns calmly. Knowledge of additional languages and familiarity with Marriott service standards would be beneficial.

Company Info

Marriott International is a global hospitality company operating thousands of hotels and resorts across numerous countries under brands including Marriott Hotels, Sheraton, Westin, W Hotels, Ritz-Carlton and St. Regis. The company focuses on guest service, quality accommodation, food and beverage, meetings and leisure experiences. Miri Marriott Resort & Spa is a full-service resort in Sarawak, Malaysian Borneo, serving business travellers, holidaymakers, families and event guests. Its facilities generally include guest rooms, restaurants, meeting spaces, recreational amenities and spa services. Employees work within Marriott’s established service culture, with emphasis on professionalism, teamwork, guest satisfaction and responsible business practices. The company also offers structured training and potential career mobility across its hotels and international brands.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, manufacturing and healthcare. Miri, on the island of Borneo, has a relaxed coastal lifestyle, lower living costs than Kuala Lumpur and easy access to beaches, national parks and Sarawak’s diverse food and cultures. Malaysian workplaces are generally multicultural, with Malay, English, Mandarin and other languages commonly heard. Employees should expect warm weather, seasonal heavy rain and a friendly but professional service culture. Foreign nationals normally require employer sponsorship and an approved Employment Pass or another suitable work permit before starting work; requirements vary by nationality and position. Employers usually guide the application, medical checks and documentation. Relocating involves arranging accommodation, health insurance, banking, transport and local registration. Candidates should verify the official offer, salary, benefits, permit status and contract conditions directly with Marriott before making travel arrangements.