The Concierge Agent supports residents and guests at W Residences by providing personalised assistance, local recommendations, reservations, transportation arrangements and prompt solutions to requests. The role requires strong customer-service and communication skills, professional presentation, attention to detail and confidence using hotel systems. Fluency in Russian, Italian and Spanish is highly desirable or required, with good English for workplace communication. Candidates should be flexible to work shifts, weekends and public holidays, remain calm under pressure and demonstrate knowledge of Dubai’s attractions, restaurants and services. Previous concierge, luxury hotel, residential services or front-office experience is preferred. A warm, discreet and proactive attitude is essential.
W Dubai – The Palm is a luxury lifestyle hotel and residential destination located on Dubai’s Palm Jumeirah. It operates under W Hotels, Marriott International’s design-led luxury brand known for vibrant settings, contemporary design, energetic service and music-focused experiences. W Dubai – The Palm offers guest rooms, suites, residences, restaurants, lounges, leisure facilities and event spaces, serving an international clientele. The property places emphasis on personalised service, bold presentation and creating memorable experiences rather than traditional formal hospitality alone. As part of Marriott International, employees may access structured training, career development opportunities and global hospitality benefits, subject to local employment terms. The Concierge Agent position supports this distinctive guest experience by assisting residents and visitors with tailored recommendations, bookings, transportation and everyday requests.
The United Arab Emirates is a Gulf federation rather than a single island, with Dubai, Abu Dhabi and other coastal emirates offering extensive opportunities in hotels, restaurants, tourism, aviation, retail, events and business services. Dubai has a cosmopolitan culture, modern infrastructure, international schools and an active lifestyle featuring beaches, shopping, desert activities and nightlife. The climate is hot for much of the year, while winters are pleasant and popular for outdoor activities. Arabic is the official language, but English is widely used; Russian, Italian and Spanish can be valuable in luxury hospitality. Employers normally sponsor work visas, residence permits and medical testing for successful overseas hires. Candidates should confirm contract benefits, accommodation, transport, insurance, probation terms and relocation costs. Respect for local laws, religious customs and public conduct is important. Housing can be expensive, so employer-provided accommodation or an allowance is significant.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...