F&B Reservations Officer

Job Description

The F&B Reservations Officer manages restaurant reservations, guest enquiries and booking changes while providing accurate, courteous service by telephone, email and in person. The role typically requires strong communication and organization skills, attention to detail, basic computer knowledge and the ability to manage multiple requests in a busy hotel environment. Previous experience in restaurant reservations, food and beverage operations, customer service or a luxury hotel is advantageous. Candidates should be professional, guest-focused, reliable and comfortable working shifts, weekends and public holidays. Familiarity with reservation systems and knowledge of dining outlets are helpful. The successful candidate is expected to promote the hotel’s restaurants, coordinate closely with service teams and create a smooth experience from booking through arrival.

Company Info

Singapore Marriott Tang Plaza Hotel is a prominent luxury hotel located on Orchard Road, Singapore’s major shopping and entertainment avenue. It operates under Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. The hotel offers guest rooms, meeting and event facilities, restaurants, lounges and comprehensive business and leisure services. Its food and beverage operations serve both hotel guests and local customers, ranging from casual dining to upscale experiences. Marriott is known for structured training, international career opportunities, service standards and employee benefits, although exact conditions vary by position and local policy. Employees are generally expected to demonstrate professionalism, teamwork, attention to detail and a strong commitment to guest satisfaction. The property provides an environment suited to candidates seeking experience in luxury hospitality and a large international hotel organization.

Destination Guide

Singapore is a compact, highly connected island city-state with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and healthcare. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, English-speaking and generally fast-paced, with Chinese, Malay, Indian and international influences. Public transport is efficient, safe and widely used, while housing and daily expenses can be high, especially near central areas. Employees should expect humid weather, organized workplaces and varied shifts in hospitality. Foreign applicants normally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to salary and qualification requirements; the employer usually handles the application. Before relocating, confirm the contract, pass eligibility, accommodation, medical coverage and probation terms. Singapore offers excellent infrastructure and career development, but budgeting carefully is important because rent can significantly reduce take-home pay.