The Cluster Reservation Agent manages room reservations for Fairfield by Marriott Surabaya and associated cluster properties. Responsibilities typically include responding to telephone, email, and online booking enquiries; entering and amending reservations accurately; explaining room types, rates, packages, policies, and availability; coordinating with Front Office, Sales, and Revenue teams; and maintaining guest and booking records. Candidates should have hospitality or reservations experience, strong communication and customer-service skills, attention to detail, and confidence using reservation or property-management systems. Good English is generally expected, while Indonesian language skills are essential. The role requires flexibility for shifts, a professional telephone manner, sales awareness, and the ability to remain organized during busy periods.
Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across many countries. Its brands include Fairfield by Marriott, designed to offer dependable accommodation, practical amenities, and friendly service for business and leisure travelers. Fairfield by Marriott Surabaya is positioned within Marriott’s international operating standards, with emphasis on guest satisfaction, consistent service delivery, teamwork, and professional development. A cluster reservation role supports more than one hotel or connected property, helping maximize occupancy, convert enquiries into bookings, and ensure accurate information reaches guests and operational departments. Marriott workplaces commonly value integrity, inclusion, accountability, service excellence, and opportunities for internal career progression. Exact employment terms, management arrangements, benefits, and property details can vary by location and should be confirmed directly with the recruiting team.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Kalimantan, and Sulawesi, particularly in hotels, resorts, restaurants, travel companies, and tourism services. Surabaya, on Java, is a major commercial city with a practical urban lifestyle, lower living costs than Jakarta or Bali, and strong transport links. Bali and Lombok provide more resort-focused work but may have higher rents and seasonal employment. Indonesian culture emphasizes respect, community, family, and courteous communication; modest dress and awareness of local customs are appreciated. Lifestyle varies from busy city living to relaxed coastal or island communities, with diverse food, religious traditions, and outdoor activities. Foreign nationals generally need an employer-sponsored work permit and appropriate Indonesian immigration visa; working on a tourist visa is not permitted. Employers usually guide the process, but candidates should verify current requirements with Indonesian authorities. Relocation planning should include accommodation, health insurance, banking, local transport, and basic Bahasa Indonesia.
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