The Complex Reservations Agent manages booking enquiries and reservations for The Westin Dubai Mina Seyahi, W Dubai – Mina Seyahi and Le Méridien Mina Seyahi. Responsibilities typically include handling telephone, email and online reservations, explaining room types, rates, packages and policies, entering accurate booking details, processing amendments or cancellations, and coordinating with Front Office, Sales and Revenue teams. Candidates are expected to have hotel reservations or front-office experience, strong communication and computer skills, attention to detail, and knowledge of property-management or central-reservation systems. Fluency in English is generally required; additional languages, knowledge of Marriott systems and experience in a luxury or multi-property resort environment are advantageous. The role requires professionalism, flexibility, commercial awareness and the ability to provide warm, efficient guest service in a high-volume operation.
The Westin Dubai Mina Seyahi Beach Resort & Marina is part of Marriott International’s extensive global hotel portfolio and operates alongside W Dubai – Mina Seyahi and Le Méridien Mina Seyahi Beach Resort & Waterpark as a major multi-property resort complex in Dubai. Located on the beachfront at Mina Seyahi, the resorts serve leisure guests, families, business travellers and groups, offering accommodation, restaurants, pools, a waterpark, spa and event facilities. Westin is known for its focus on wellbeing, with brand programmes designed around sleep, nutrition, movement and renewal. Marriott provides structured hospitality standards, international career opportunities, learning programmes and employee travel benefits. Working at this complex can provide exposure to several luxury and lifestyle brands, varied guest profiles and a busy resort environment, making it suitable for candidates seeking experience in reservations, rooms operations and the wider international hotel industry.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering abundant opportunities in hotels, tourism, aviation, retail, events, technology and finance. The culture combines Emirati traditions, Islamic values and a highly international workforce; modest dress and respectful public behaviour are expected. Dubai has a warm, sunny climate, modern housing, extensive transport, beaches, shopping and diverse restaurants, although summer heat and living costs can be significant. For overseas hospitality workers, the employer normally sponsors a residence and work visa, arranges medical testing and Emirates ID processing, and may provide accommodation, transport, meals, insurance and annual flights. Employees should confirm the full package, probation terms, working hours and gratuity conditions before accepting an offer. Relocation generally requires a passport, authenticated documents where requested and a valid employment contract. Dubai is well connected internationally, but newcomers should budget carefully and understand local employment and tenancy regulations.
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